Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. We deliver to  customers across the world every day, and we strive to provide you with services of the highest level.

NOTE:

COVID19 - latest shipping updates: due to the pandemic of the COVID-19, some orders may experience delayed deliveries as a result. Please accept our apology in advance for any inconveniences caused. Your patience is greatly appreciated.

All prices on the website include FREE shipping with tracking number. For standard shipping, you need pay extra $3.99, much more faster and stable, especially during holiday.

It may take 3 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 3 business days for orders to process . You will receive a tracking number once your order ships. Express shipping options and any other third-party fees are non-refundable.

Tracking Your Order:

Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped which will include your tracking number and a link to follow the journey of your package.

All the package can track on: www.17track.net

Please allow 1 – 3 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

Taxes & Duties:

According to European Union's new policy on IOSS, all online transactions are required to charge for customs duties, with different percentage for each EU country. The percentage charged for customs duties is based on the total amount of a certain online transaction. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Coomooy. For further details of charges, please contact your local customs office.

Some of the tax rates are as follows(reference):

VAT tax rate countries

17% Luxembourg

18% Malta

19% Cyprus,Germany,Romania

20% Austria,Bulgaria,Estonia,France,Slovakia

21% Belgium,Czechia,Latvia,Lithuania,Netherlands,Spain

22% Italy,Slovenia

23% Ireland,Poland,Portugal

24% Finland,Greece

25% Croatia,Denmark,Sweden

27% Hungary

Please note that we are not to undervalue any shipment to EU countries. All related customs duties will be charged directly together with the order you place with coomooy, so that you can expect a fast, smooth custom clearance process. When you pay for your order, you'll be required to pay the tax as well(which is automatically pre-calculated, as total amount you pay for the order).

Remind:For return and exchange, customs duties payment is non-refundable since it's spent during the shipment process when it goes through customs.

We ship to most countries in the world for free!

Free Shipping Available for US, UK, AU, CA, & Most Countries(Except for remote areas).

Coomooy offers a 30 day money back guarantee.